logo_pinkOverview of Terms & Conditions


  1. Payment terms Our standard payment terms is that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner.
  2. Credit terms Our standard credit terms for account customers are 30 days from the date of invoice. Please contact your local office if you wish to set up a credit account with us.
  3. Course bookings Bookings may be made by email, via the PortWell UK website. Please quote purchase order numbers where applicable.
  4. Transfers Should circumstances mean that you need to transfer to another PortWell UK course, the following charges will apply, dependent on notice given: First transfer, made more than four weeks prior to the course start date – no charge Two to four weeks notice given – 25% of the course fee Less than two weeks notice given – 50% of the course fee. All transfers must be taken within a period of six months from the original date.
  5. Cancellations Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply: More than four weeks prior to the course start date – no charge Two to four weeks prior to the course – 50% of the course fee Less than two weeks prior to the course – full fee.NB Cancellation must be made by email and received by PortWell UK by the due date.
  6. Non-attendance If you do not attend a course, and you have not previously informed us, the full course fee remains payable.
  7. Late arrivals/missed sessions If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable.
  8. Unforeseen circumstances On occasion, unforseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
  9. Distance selling regulations 2000 We abide by the applicable elements of the Distance selling regulations 2000.
  10. Guidelines for students and employers It is the employer’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.PortWell UK would welcome in advance, for set-up purposes, notification of any assistance that a student is likely to need during the running of the course. If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment. Any further training or coaching over and above that provided on the course may be charged for.
  11. Fair processing All information that we hold concerning you will be held and processed by PortWell UK strictly in accordance with the provisions of the Data Protection Act 1998. As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you. Should you have any queries concerning this right, please contact our Data Protection Officer at 22 Featherstone Blindley Heath Surrey RH76JY


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